Refund policy

Return, Refund & Cancellation Policy

Order Cancellation and Modification Policy

We process and ship all orders very quickly, and we cannot guarantee any modification or cancellation once your order has been placed.

If you wish to modify or cancel your order: contact our customer service as soon as possible by email* at contact@romyandhazel.com

We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.

*To speed up the processing of your request, please indicate "Cancel my order" in the subject line of your email, along with your full name and order number in the body of the email.

Return and Refund Policy

If your order has already shipped, don't worry — you can still return it for a refund, subject to the conditions below.

Our refund policy lasts 14 days.

If 14 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. The shipping label on the parcel must also be present and intact.

For obvious hygiene reasons, we cannot accept returns once a device has been used.

Additional items that cannot be returned:

Gift cards
E-books
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to confirm that we have received it.

We will also notify you of our decision to approve or reject your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week.

Shipping costs are only refundable in the case of cancellation before the parcel has been shipped.

Late or missing refunds:

Check your bank account again
Contact your bank; processing time is generally 7 to 14 business days
If you've done all of this and you still have not received your refund, please contact us at contact@romyandhazel.com

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@romyandhazel.com

Shipping

To return your product, you should email us at contact@romyandhazel.com and we will provide you with the return procedure and the address of our warehouse that is able to receive returned parcels.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for paying for your own shipping costs for returning your item.

Returned items remain your responsibility until they reach us.

If you are shipping an item valued over £45, you should consider using a trackable shipping service or purchasing shipping insurance.

We do not guarantee that we will receive your returned item.