Shipping policy

Shipping & Returns Policy

Returns & Exchanges

At Romy & Hazel, we do our best to make our product descriptions as detailed as possible so that you don't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order Cancellation Policy

We are proud of our ability to process all orders placed on our website quickly. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at contact@romyandhazel.com as soon as possible.

The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is essential that you contact us within this timeframe so that we can attempt to cancel your order before it is processed and/or shipped. No cancellation request can be accepted once your order has already been processed.

Address Errors

It is your responsibility to verify the accuracy of your shipping address and to contact us as quickly as possible if a correction is needed. Address changes can only be made if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for orders that are refused or undeliverable (inaccessible addresses, incomplete addresses, etc.). In such cases, these parcels may be returned to us, but not always.

If your order is returned to the sender, we will offer you either a refund of your order minus shipping costs, or a reshipment, depending on your preference.

You are not eligible for a reshipment or refund of your order until the parcel has been received back by the sender.

Return Policy

We accept returns* for any reason! Whether you are unsatisfied or simply changed your mind. Our return policy is 14 days from the moment you receive your products. If for any reason you are not satisfied, simply fill out our return form. Sign it and send it along with your parcel to the address we will provide when you contact our support team.